Frequently Asked Questions
Still have any questions? Please don't hesitate to get in contact. We are happy to help!
Frequently Asked Questions
Which countries are served and what are the shipping costs?
We currently only ship to the United Kingdom with free shipping on all orders. There are no hidden shipping charges.
How long does it take to process and deliver orders?
Orders are processed within 1-2 business days, with an expected shipping time of 5-9 business days.
How can I track my order?
A tracking number will be provided via email after shipment. Track your order using the Track Order page for more details.
What is the return policy?
You have 30 days from the delivery date to return your item. Items must be in original, unused condition with tags and original packaging.
What payment methods are accepted and how is the security of transactions guaranteed?
We accept payments via Mastercard, Visa, DuitNow and Paypal. All transactions are performed securely with the privacy of the customer guaranteed.
Return Policy
What is the return policy?
You have 30 days from the delivery date to return your item. Items must be in original, unused condition with tags and original packaging.
How do I initiate a return or exchange?
Please contact our customer service by email with your order number and the reason for return.
How long does it take for a refund to be processed?
Refunds will be processed back to the original method of payment within 7 days of receipt and inspection of your return.
What should I do if I receive a defective or damaged item?
Contact us immediately with a description of the damage and, if possible, photos. We will arrange a return, replacement or refund.
Shipping Policy and Orders
Which countries are served and what are the shipping costs?
We currently ship to the United Kingdom with free shipping on all orders. There are no hidden shipping charges.
How long does it take to process and deliver orders?
Orders are processed within 1-2 business days, with an expected shipping time of 5-9 business days.
How can I track my order?
A tracking number will be provided via email after shipment. Track your order using the Track Order page for more details.
Can I change or cancel my order after it has been placed?
Please contact our customer service for any changes or to cancel an order before it has been shipped.
Payment Methods
What payment methods are accepted and how is the security of transactions guaranteed?
We accept payments via Mastercard, Visa, DuitNow and Paypal. All transactions are performed securely with the privacy of the customer guaranteed.
Privacy and Security
How do you protect customer privacy and personal data?
We take our customers' privacy seriously and use strict security measures to protect personal information. Please see our privacy policy for more information.
What is your policy regarding cookies and tracking on the website?
Our Privacy Policy provides detailed information about how we use cookies and tracking technologies. Visit the privacy Policy for more details.
Still have questions?
You can reach us on the following contact details:
Email: support@lunira.co.uk Phone: +44 7458 107258
Our Customer Support is available Monday to Friday from 09:00 tot 18:00 (GMT)