Payment Policy

At Equality Care / zorgXpert, we strive to make your shopping experience as smooth and secure as possible. Below are the details regarding the payment methods we accept and other relevant payment-related information.

Accepted Payment Methods

We accept the following payment methods for your convenience:

• Visa: Widely accepted for secure and easy payments.
• Mastercard: Trusted worldwide for fast and reliable transactions.
• PayPal: A secure and hassle-free way to shop online.
• DuitNow: A seamless and instant payment option for Malaysian customers.

Secure Transactions

Your security is our top priority. All transactions are processed securely using industry-standard encryption to protect your personal and payment information. We do not store your credit card information on our servers.

For further details on how we handle your personal data, please refer to our Privacy Policy.

Payment Confirmation

Once your payment has been successfully processed, you will receive an order confirmation email. This email will contain the details of your purchase and a confirmation that the payment has been received.

Failed or Declined Payments

If your payment is declined, please ensure that all the information provided is correct, including your billing address and card details. If the issue persists, we recommend contacting your bank or card issuer.

Currency

All transactions on our website are processed in GBP (Great British Pound). If you are making a purchase from outside the UK, your bank or card provider may charge a foreign transaction fee.

Payment Disputes

If you believe there is an issue with a charge, please contact us immediately at support@lunira.co.uk to resolve the matter. We will work with you to investigate and resolve any payment disputes as quickly as possible.

Contact Information

If you have any questions or concerns regarding our payment process, feel free to reach out to us at the following details:

Brandname: Lunira
Email Address: support@lunira.co.uk
Telephone number: +44 7458 107258 Available by appointment only

Customer Service Opening Hours:

We are available to assist you during the following times (GMT):
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: Closed

For more information, please visit our FAQ Page or Contact Page.

Track your order anytime at our Order Tracking Page.