Refund policy

Return Policy

Welcome to the Return Policy of Lunira We want to ensure that you are happy with your purchase. However, sometimes things can go wrong, and we are here to help you resolve any issues with your order as quickly as possible.

Summary

• You have 30 days from the date of delivery to initiate a return.
• Please contact our customer service via support@lunira.co.uk to manage a return within this period.
• The costs of returning products are the responsibility of the customer unless the product is defective.
• Refunds are processed within 7 business days of receiving the returned product.

Returns

You have the right to initiate the return of your order within 30 days of the delivery date. To manage a return, please contact our customer service via support@lunira.co.uk.

Once you contact us, we will provide you with instructions on how to return the item. Please note that the costs of returning products are the responsibility of the customer, unless the product is defective. In the case of a defective product, we will provide you with a prepaid return label and reimburse the return shipping costs.

Refunds

After we receive and inspect the returned products, we aim to process the refund within 7 business days. The refunded amount will be returned to the original payment method used during purchase. You will receive a confirmation email once the refund has been processed.

Please note that processing times may vary depending on your financial institution.

Return Conditions

• Returns must be made in the original packaging with all accessories included.
• The product must be unused and returned in the same condition as it was received.
• Ensure the return shipment is well-packaged to avoid any damage in transit.
• If the product is damaged or the packaging is excessively damaged, we may pass on a reduction in the product's value to you.

Responsibility

We are not responsible for any delays or damages during the transportation of returned items. We recommend checking the package within 24 hours of receipt, and if there are any problems, please contact us immediately.

Return Method

We accept returns via mail. In the case of defective products, we will provide a prepaid shipping label. For all other returns, the customer is responsible for return shipping costs.

Customs and Import Taxes

For orders outside of the United Kingdom, customs duties and import taxes may apply. These costs are the responsibility of the customer and must be paid at the time of delivery.

Address Changes

If you wish to change your shipping address after placing an order, please contact our customer service as soon as possible via support@lunira.co.uk. We will do our best to complete the change, but we cannot guarantee it if the order has already been processed.

Undeliverable Packages

If a package cannot be delivered due to an incorrect address, refused delivery, or failure to collect from a collection point, we reserve the right to charge for return and reshipping costs.

Customer Service

If you have any questions about our return policy, please contact our customer service via support@lunira.co.uk. We will do our best to respond to your inquiries within 3 business days.

Contact Information

If you have any questions or concerns regarding our Return Policy, please contact us:

Brandname: Lunira
Email Address: support@lunira.co.uk
Telephone number: +44 7458 107258 (Available by appointment only)

Customer Service Opening Hours:

We are available to assist you during the following times (GMT):
Monday to Friday: 09:00 - 18:00
Saturday and Sunday: Closed

For more information, please visit our FAQ Page or Contact Page.

Track your order anytime at our Order Tracking Page.